Contact
A question? We’ll answer.
For questions about a product, how to prepare it or where to find it, call us or write to us. For anything to do with your health, your doctor, dietitian or pharmacist remains your first point of contact.
Monday to Friday, 9:00 to 15:30, except public holidays.
Our contact details.
Phone
Monday to Friday, 9:00 to 15:30, except public holidays. From abroad: +32 67 88 36 34.
Address
Nivelles
BS NUTRITION SA, Cap InnoveRue de l’Industrie 20
1400 Nivelles, Belgium
Before you write to us.
Answers to the most frequent questions.
Where can I find your products?
In pharmacies. If your pharmacy does not have the product in stock, it can order it from its wholesaler or directly from us: we deliver to pharmacies within 24 hours, except on public holidays. Each product page shows its CNK code, which is useful for ordering. If you cannot get hold of Delical, let us know: we will send you samples and look for a solution with you.
A question about your treatment?
Our products are to be used under medical supervision. To find out which one suits you, how much to take and for how long, talk to your doctor, dietitian or pharmacist.
A problem with a product?
If you think a product has caused you an adverse effect, tell your doctor or pharmacist. Please also contact us, giving the product name, the flavour, and the batch number and expiry date printed on the packaging. Keep the product and its packaging.
Are you a healthcare professional?
Composition, nutrition information, dosage and CNK code are given on each product page. To receive documentation or a visit from one of our representatives, write to us or call us.
Write a message.
Your message is sent straight to us. Nothing is stored on this site.
Legal notice.
Site publisher
BS NUTRITION SA, registered office: Rue de l’Industrie 20, 1400 Nivelles, Belgium. Company and VAT number: BE 0844.121.120. Phone: 067 88 36 34. Email: infos@bsnutrition.com. BS NUTRITION SA is part of the Lactalis group.
Content
The information on this site is general. It does not replace the advice of a doctor, dietitian or pharmacist. The products presented are foods for special medical purposes, to be used under medical supervision.
Brands and images
The brands, logos, texts and photos on this site are protected. Reproducing them requires our written consent. Recipe photos are serving suggestions.
Links and governing law
Links to other sites, such as LinkedIn or Instagram, are provided for information only; we are not responsible for their content. This site is governed by Belgian law.
Privacy.
What we do, and do not do, with your information.
Cookies and audience measurement
Only with your consent do we measure visits with Google Analytics and Matomo, and the effectiveness of our Google ads. Never targeted advertising. The details are in the cookie policy below.
Your messages
The form sends us your message by e-mail, without storing it on this site. To protect it from robots, it uses Cloudflare Turnstile, which checks your browser without advertising cookies or tracking. What you send us by e-mail or phone is used only to reply to you and, if there is a problem with a product, to deal with it. We keep it for as long as necessary. The data controller is BS NUTRITION SA, at the address above.
Your health data
Only include what is relevant to your request. For a question about your treatment, ask your doctor or pharmacist first.
Your rights
You can ask to access, correct or delete your data, or object to its use, by writing to infos@bsnutrition.com. You can also lodge a complaint with the Data Protection Authority.
Cookie policy.
Version 2, 11 November 2026.
Always active
Your pharmacy list, the name you enter on it and your cookie choices are kept in your browser, in local storage. They are used only for the service you asked for and are never sent to us. They are listed in the table below.
Audience measurement
Only with your consent, unticked by default. Google Analytics and Matomo count visits and the use of tools: adding to My list, printing or sending the list, counter mode, completed test, Delidose calculation, message sent, links to other sites and downloaded PDFs. They never receive the name you enter in My list, your answers or the test result, or the content of your messages.
Advertising
Only with your consent, unticked by default. It is used solely to measure the effectiveness of our Google ads: knowing whether a visit or a message follows a click on one of them. Never targeted advertising: ad personalisation is always refused.
Who receives this data
The data controller is BS NUTRITION SA. Google Analytics is provided by Google Ireland Limited, without Google Signals or ad personalisation. Google may process this data in the United States, in compliance with the EU-US Data Privacy Framework. Matomo is installed on our Infomaniak hosting in Switzerland: its data stays with us. It shortens your IP address by two bytes and receives no user ID. Measurement data is kept for 14 months at most.
Refusing changes nothing
The whole site remains accessible if you refuse, including My list. Closing the banner or continuing to browse does not count as consent.
Changing your mind
The “Manage cookies” link at the bottom of every page reopens your choices at any time. If you withdraw your consent, nothing more is sent and the measurement and advertising cookies are deleted from your browser. Your choice is kept for 6 months at most, after which you are asked again. You can also clear the site’s data in your browser settings.
The ellipsis replaces the end of the name, which is specific to our site.